Book Review – Delivering Happiness by Tony Hsieh

Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh Genre: Non-Fiction Format: Kindle Recommended By: Automattic Date Reviewed: 26 February 2015 Rating: ★★★★ Favorite Quote: "Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer … Continue reading Book Review – Delivering Happiness by Tony Hsieh

Customer Service doesn’t always have to be a dead-end job

Customer service often has a bad rap these days. The title itself makes most of us immediately think of horrible corporate call centers dealing with irate customers. There is a better way--progressive tech companies like Zappos, Automattic, and Buffer live by their core values in how they treat both employees and customers. Automattic, the company … Continue reading Customer Service doesn’t always have to be a dead-end job